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Customer Support Specialist
OperationsFull-timeBhubaneswar, India0–2 years
Our support operation runs to SLAs we sign our names to. You'll handle customer conversations across channels, escalate with clean context, and help us keep quality scores high. Strong communicators grow quickly here, team leads and QA analysts on our floor started in this seat.
Apply for this roleWhat you'll do
- Handle customer inquiries across voice, chat, email, and social channels
- Resolve routine issues end to end; escalate complex ones with full context
- Meet quality and response-time targets you'll help us measure
- Feed recurring issues back to engineering so they stop recurring
What we look for
- Excellent spoken and written English; other languages are a plus
- Patience and precision under pressure
- Comfort learning new tools quickly
- Night-shift flexibility for international clients (rotational)
How to apply
Email your CV and a few lines about why this role, no cover-letter theatre needed. We read every application and reply within a week.
info@strivesteam.com